Customer Care

PRE ORDERS

D LY P products that are available to pre order are not subject to the exchange and returns policy above, unless deemed faulty at the discretion of D LY P and in accordance with the New Zealand Consumer Guarantees Act.

If you wish to cancel your pre order prior to dispatch, you may do so, however a 30% deposit will not be refunded by D LY P and will be held as an administrative fee.

Product Care

BOVINE LEATHER

Our Bovine leather offers durability, and above all a unique aesthetic. Bovine leather is classically known for its robust texture. Bovine leather has a naturally firm texture that is fashioned to soften over time. As your D LY P Bovine product is crafted from a natural material, markings, indentations or grain variations may occur. These however should not be considered as imperfections and should instead be treated as unique features, just as unique as the wearer. For optimal longevity we recommend applying a leather conditioner every two months and storing your bag in the dust bag provided when not in use. Please ensure you use a natural leather conditioner and apply it to your bag with a clean cloth and gently rub the leather in circular motions.

 

PATENT LAMB 

Crushed patent lamb leather combines numerous textures to create a leather that boasts a high gloss contemporary look. The rippled texture of the leather which will become more pronounced over time should not be considered as an imperfection.

Patent leathers should be kept away from any materials that may transfer color pigments onto the leather, such as magazines, denim, or other leathers. The risk of transfer may particularly affect small leather goods. Exposure to sunlight should be avoided, as color may fade. Light colors may also patina in time, developing a yellow hue.

Simply clean any dust off with a colour fast damp lint free cloth. If the gloss of the leather becomes compromised, we suggest taking your product to a leather care specialist.

 

CALF NAPPA

Through a rigorous selection process, calfskin and cowhide leathers are chosen for their refinement, suppleness and velveteen touch. They may carry natural markings, such as veins or wrinkles which should not be considered as imperfections.

These carefully selected leathers can be compromised with the use of any commercial cleaners. Elements such as oils, make up, perfumes, creams, or sanitizers applied to the leather can augment its natural beauty and performance capabilities. If light marking does occur we suggest massaging your product gently in circular motions. For optimal longevity we recommend applying a leather conditioner every two months and storing your bag in the dust bag provided when not in use. Please ensure you use a natural leather conditioner and apply it to your bag with a clean cloth and gently rub the leather in circular motions. If further marking or water damage occurs, we suggest taking your product to a leather care specialist.

From time to time under certain environmental conditions, colours may migrate either to or from the leather. This phenomenon is increased with prolonged contact, friction, temperature and humidity and may be irreversible. Please be careful when wearing these materials against light coloured clothing and those with unstable dyes such as denim.


SMALL GRAIN CALF LEATHER

A noble fine-grained leather with a velveteen and supple feel. To ensure this refined leather wears/ages beautifully over time we recommend avoiding contact with water and grease and avoiding overexposure to heat and direct U.V light. Owing to the soft and supple nature of Calf Leather, marking or scratches can occur when rubbed against anything coarse or abrasive. If marking occurs, simply massage the leather against your skin and let your natural oils reduce any permanent marks or scars. For optimal longevity we recommend applying a leather conditioner every two months and storing your bag in the dust bag provided when not in use. Please ensure you use a natural leather conditioner and apply it to your bag with a clean cloth and gently rub the leather in circular motions.

 

CAPRA PYTHON

Capra Python item is made from Goat leather. It has been simulated, printed and embossed to be a true representation of the exotic texture of Python. D LY P recommends exercising caution and lift will occur over time. This should be treated as a natural progression of your item. Capra Python is likely to soften over time and again, this should be treated as a natural progression of your item. We recommend storing in its dust bag when not in use and exercising caution with harsh surfaces to preserve the original condition of your D LY P item.

 

Shipping & Returns

GLOBAL SHIPPING 

Carrier Est. Delivery Time Cost
DHL 3 - 6 Working Days Free

 

AUSTRALASIA SHIPPING

Carrier Est. Delivery Time Cost
DHL 1 - 3 Working Days Free

 

All orders are shipped with duties and taxes paid.

The approximate delivery time provided are estimates only and exclude any courier delays, processing time and public holidays.

All shipments are tracked and require a signature upon delivery unless specified otherwise and at the customers liability and risk.

All orders are processed in our New Zealand - based head office as soon as possible within standard business hours and are dispatched within three business days, subject to payment clearance and stock availability. High sales volumes, public holidays and weekends may affect delivery times. 

All shipments are tracked, with all relevant tracking information emailed to the customer via the email address provided upon dispatch.

At this time we are unable to ship to PO Box addresses. Please supply a physical address at checkout where someone will be present to sign for your item between the delivery hours of 9am - 5pm on standard business days. Any item that is redirected or has an incorrect address provided by the customer will incur a delay in the delivery timeframe and may incur an extra charge at the customers cost. 

For further information please contact us or see our shipping terms and conditions.

 

ONLINE RETURNS

Free returns within 30 days.

To proceed with a return or an exchange please fill out our form online here and select returns. 

If you would like to return an item or items purchased online from www.dlypstudios.com you may do so within thirty (30) days from the date of delivery.*  All items returned must be in perfect and unused condition, and returned with their original packaging, including any dust bags, gift boxes, swing tags and all corresponding accessories. Proof of purchase must be provided and delivery dates will be checked to ensure the item was delivered within the last 30 days.  It is essential that if you would like to return your purchase that contact is made with the customer service team via the contact form or emailing hello@dlypstudios.com within or prior to the end of the 30 day period. Returning an item is at the customers risk and items lost in transit will not be compensated for.

The Returns & Exchange policy only applies to item(s) purchase from D LY P.  If you wish to return or exchange an item purchased from one of our stockists you will need to organise this directly with them, as per their terms. 

 

CHRISTMAS RETURNS

Extended returns period for all Christmas Gifts. All orders made online from November 15th 2019 and up until December 26th 2019, can be exchanged or returned until January 31 2020. Usual returns conditions apply. Please see below.


ONLINE REFUNDS

Items purchased online from dlypstudios.com may be returned for a refund if the above return conditions are met.

Your refund will be processed within five working days of D LY P receiving and approving the return. D LY P will refund the amount paid (excluding any return delivery costs) to your credit card or PayPal account, with which you made the original payment. Only the original purchaser of the product(s) can request a return, as the refund will be directly made to the card with which the payment was made.Your refund may take 1 - 3 working days to show up in your bank account.


The cost of freight charged to D LY P by the freight company will be considered and may, at the discretion of D LY P, be deducted from the amount to be refunded.

D LY P will not be responsible or liable if any item(s) you wish to return to D LY P’s online store, is lost, misdirected or delivered late or damaged in transit. The customer must bear the risks of returning their purchase. With this in mind D LY P would consider anything less than a tracked courier inadequate for handling product of this value.

Our stockists  do not offer refunds on any product(s) acquired from the D LY P online store, except those purchased from Deadly Ponies stores. These items would need to be returned by filling out the returns form here and the item received by D LY P before the refund can take place. 

 

WORLDWIDE STOCKISTS RETURNS


The Returns & Exchange policy only applies to item(s) purchase from D LY P. If you wish to return or exchange an item purchased from one of our stockists you will need to organise this directly with them, as per their terms, with the exception of items purchased from a Deadly ponies store. 


LAYBY

D LY P offers laybys at Deadly Ponies stockist stores only. You can layby any product of full price in store. There is a minimum deposit required of 30%. The balance is to be paid within four weeks.  In the case of a cancellation, the 30% deposit will not be refunded and will be held as an administrative fee.

 

Click & Collect

We are excited to introduce In-store collection at Deadly Ponies stores within New Zealand to give you greater flexibility.

Buy online and collect from your prefered Deadly Ponies store within one hour of placing your order.*

1.Shop online at https://dlypstudios.com/nz/

2.Select ‘Click & Collect’ from 'Delivery & collection options' at checkout**.

3.Select your preferred store & confirm your order.

4.Receive an email notification when your order is ready to be collected.

5.Collect in-store

*One hour Click & Collect service is available on orders that state ‘In stock, pick up now’.  1-2 days pick-up applies to orders that state 'Pick-up in 1-2 days, once your item arrives in store'

**Click & Collect will only be available at checkout if all items in your basket are available for Click & Collect.

In the unfortunate event that your selected store is unable to fulfill your order, you will be contacted by our customer service team to discuss alternative options.

When collecting your order in-store, you will need to show a copy of the collection email notification. You will  also be asked to show photo ID at the point of collection.

Our online returns policy applies to all purchases made online, regardless of whether they are delivered, or collected in-store.

Terms & Conditions

GENERAL

References to "we", "us" or "our" throughout www.dlypstudios.com ("the Website") are to D LY P (2010) Ltd. The use of the Website and the purchase of any products ("Products") from the Website is governed by these terms and conditions ("Conditions"). We reserve the right to modify these terms and conditions from time to time without notice to you.


You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.


We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. Every effort has been made to ensure that all pricing is correct on this website, D LY P accepts no liability for any errors and reserves the right to correct these after a purchase has been made.



We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for: 1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 2. any loss of goodwill or reputation; or 3. any loss which was not brought to the attention of D LY P at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by D LY P; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.

 

CONDITIONS OF SALE

At the end of the ordering process, you will be requested to click on “Purchase” to confirm your purchase. Once your order has been confirmed, it will be sent to D LY P for processing. Your order cannot be modified or cancelled except in accordance with the Terms and Conditions of Sale or with the provisions set out by New Zealand law. Confirmation of your order implies your acceptance of the whole Terms and Conditions of Sale. You will be sent an email with the details of your order.

Any data registered by the www.dlypstudios.com website will serve as proof of the transactions carried out between D LY P and its customers.

In the event of a dispute between D LY P and one of its customers about a transaction carried out on the www.dlypstudios.com website, the data registered by D LY P will be considered as irrefutable proof of the transaction contained therein. On the effective date of delivery, the risks (in particular loss, theft or damage) relating to the Products Delivered will be passed on to you.

The sale of any product through D LY P’s Official online store is subject to these Terms and Conditions of Sale.

Orders to acquire D LY P products can only be made by natural persons and companies with no intention of resale. Any resale or distribution of D LY P products purchased from the www.dlypstudios.com website is strictly forbidden.

D LY P may update these Terms and Conditions of Sale at any time. You may consult the most up-to-date version of the General Conditions of Sale at any time by clicking on the Customer Care link. To place an order through D LY P’s online store you must accept the Terms and Conditions of Sale in force at the time of placing the order.

 

SELECT YOUR COUNTRY

To ensure that the correct currency, payment methods and shipping conditions for your area are displayed, please select your country from the drop-down menu on the bottom menu bar of the www.dlypstudios.com webpage. Please select the correct region at the bottom of our site which will direct you to paying in the correct currency. We currently accept payment in USD, AUD or NZD.

 

STOCK AVAILABILITY

The prices and products shown on the www.dlypstudios.com website are subject to availability at the time of placing an order. You will be informed of the product’s availability when placing an order. If a product you have ordered is unavailable, you will be informed as soon as possible by our Customer Service Team. In that case you will be able to change your order and replace it with another product available from the online store, or cancel it.

If you decide to cancel your order, you will be refunded the amount paid in the same payment method used to place your order.

D LY P shall not be liable for the unavailability of products. D LY P reserves the right to change the articles presented on the www.dlypstudios.com web page at any time and without prior notice.

 

YOUR SECURITY

D LY P insures each purchase during the time it is in transit until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that a signature by the third party is sufficient evidence of delivery and fulfilment by D LY P. Transfer of responsibility will therefore be passed to the recipient. We accept Visa, MasterCard and American Express. The name that will appear on your statement will be Deadly Ponies (2010) Ltd. Deadly Ponies (2010) Ltd is both a New Zealand and Australian registered company.

 

CONSUMER GOODS GUARANTEE

If an article is faulty, D LY P will, as appropriate, repair, replace, reduce the price or terminate the contract, free of charge for the consumer. D LY P will address non-conformities within a period of 1 year after the date of purchase. D LY P will reject returns without adequate proof of purchase. Customers and users will have a maximum period of 2 months to resolve the non-conformity with D LY P. Products still in possession of D LY P exceeding 2 months will be returned to the customers at which point any liability on the part of D LY P  will cease.

- Items purchased from an authorised D LY P Stockist must be returned directly to the place of purchase

- A fault or non-conformity with a product will be confirmed after evaluation by our Manufacturing & Product specialists.


Any article described as faulty will be assessed and at D LY P  discretion deemed faulty or not. Wear and tear, age and general use will not be considered as a fault and could be considered for a rejuvenation procedure or other repair process by our Product Specialist for a cost to the consumer. 

Privacy Policy

D LY P TAKES YOUR PRIVACY SERIOUSLY

This privacy policy describes what personal information we collect and how we use it. In order to provide you with services, we may ask for personal details such as your name, address, telephone number or e-mail address. We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell Personal Information to other organisations. However we may disclose Personal Information to our service providers who provide services in connection with our products and services. We take all reasonable steps to ensure that all Personal Information we hold is as accurate as is possible. You may contact us at any time and ask for its correction if you feel that the Personal Information we have about you is inaccurate or incomplete.

 D LY P  takes measures to ensure your Personal Information is protected from unauthorised access, loss, misuse, disclosure or alteration. We store Personal Information in different ways, including in paper and electronic form. We use security procedures and technology to protect the Personal Information we hold. Access to and use of Personal Information within D LY P is appropriately limited by us to prevent misuse or unlawful disclosure of that Personal Information by others.



FINANCIAL INFORMATION

D LY P does not store any financial information provided to us by our customers. All payments via our online store are processed either by Direct Payment Solutions or PayPal. For more information on PayPal or DPS’s privacy policy please see the following link for PayPal or DPS.

ROUTINE INFORMATION COLLECTION

All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes.

We use both Google Analytics and Inspectlet to help tailor and enhance the customer experience on dlypstudios.com. The data collected and stored includes but is not limited to, URL referral, country, time zones, browser, device, screen size, user last seen date, mouse and keyboard activity and html content that is not marked as sensitive. None of this information can personally identify specific visitors to this site.

COOKIES

Where necessary, dlypstudios.com uses cookies to store information about a visitor's preferences and history in order to better serve the visitor and/or present the visitor with customised content.


CONTROLLING YOUR PRIVACY

Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms. This list of web browser privacy management links may also be useful. 

ACCEPTANCE OF PRIVACY POLICY AND MODIFICATIONS


By accessing and using the D LY P website (including purchasing items through our website), or submitting personal information at a Deadly Ponies store or any other D LY P outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. D LY P reserves the right to occasionally make changes to its privacy policy or practices. We will post the updated policy on this section of our website, and thus we encourage you to review this page from time to time, particularly each time you use our online store. 

CONTACT INFORMATION

Concerns or questions about this privacy policy can be directed to hello@dlypstudios.com for further clarification.